General Terms and Conditions (GTC)

Thank you for reading our Terms and Conditions. By using our website, you agree to be bound by these terms and conditions in conjunction with our Privacy Policy and other terms and conditions referenced herein (“Terms”).

Contents

• introduction
• Use of our website
• Order
• Delivery
• Prices and Payment
• Liability
• Intellectual property
• General information

Our tests and this website are neither a medical diagnosis nor are they intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified healthcare professional if you or your pet are suffering from a medical condition or if you have any questions about a medical condition and/or symptoms. Never disregard professional medical advice and never delay seeking such advice because of something you have read on this website. Any probable or possible diagnoses generated by the test or this website must be discussed with a qualified medical professional. We always recommend consulting a healthcare professional before making any dietary changes.

IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL A DOCTOR IMMEDIATELY.

Reliance on information provided on this website is entirely at your own risk. Some content on this website may be provided by third parties, and we are unable to verify this content. We make no warranty that this third-party content is true, accurate, or complete. Our test does not measure type IgE allergies or IgG antibodies. Because these reactions can be severe, you should consult an allergy specialist.

THE USE OF THIS WEBSITE AND OUR TESTS IS EXCLUSIVELY AT YOUR OWN RISK. 

INTRODUCTION

futtermittelintoleranz.com (the “Website”) is owned and operated by P.I.C International LTD (“we” or “us”).

If you have any questions or complaints regarding this website, these terms and conditions, or our tests, please contact us by email at [email protected]

USING OUR WEBSITE

Please read these terms and conditions carefully and ensure you understand them before ordering a test from our website. If you do not wish to be bound by these terms and conditions, please do not use this website.

These terms and conditions may be changed and updated from time to time, and all changes will take effect upon publication of the changes on the website. Each time you wish to order further tests, please check these terms and conditions to ensure you understand the terms that apply at that time.

We use your personal data only for the purposes stated in our privacy policy. Please inform our customer service team of any changes to this information.

All content you upload to our website is considered non-confidential and non-copyrighted. We have the right to use, copy, distribute, reproduce, exploit, modify, alter, and/or disclose such material to third parties. We also have the right to disclose your identity to any third party who claims that any material you post or upload to our website infringes their intellectual property rights or their right to privacy.

You must be at least 18 years old to purchase tests from our website or to order products under the supervision and with the permission of your parents or guardian.

We may, at our sole discretion, refuse you access to the website at any time if we believe that your use of the website violates any of the terms, any law or the rights of any third party, or is disrespectful to others.

You may not misuse the website or introduce viruses, worms, or other material that is harmful to the website.
We are not responsible or liable to any third party for the content or accuracy of any content posted by you or any other user of our website. You agree to be responsible to us and to indemnify and hold us harmless from all costs, damages, expenses, losses, and liabilities that we incur as a result of any claims relating to your use of the website.

AN ORDER

By placing an order with us

• Please make us an offer to purchase the tests listed in your order under the conditions described in your order;
• Please assure us that the information you provide when placing your order is true and correct in every respect;
• You confirm that you have read, understood and accepted the terms and conditions;
• You agree that we may use the information in your order in accordance with our privacy policy, which sets out the conditions under which we process the personal data we collect from you;
• You agree that we may contact you if there are any problems with your order. If your order is delivered by a courier, you agree that we may share your information with our courier to resolve any questions or issues regarding delivery.

We reserve the right to refuse any order (or requested changes) at our sole discretion.
Once you have placed an order for testing, we will send you a confirmation email that your order has been received. Please check this information carefully and let us know as soon as possible if any of it is incorrect.

All orders are subject to availability (we reserve the right to change the availability of our products at any time) and our acceptance of your order.

Data is automatically deleted after 12 months. If a test is not used within this period, we reserve the right to refuse to provide the service.

Your credit/debit card/PayPal account will be authorized during the ordering and processing phase, and you will be billed for the tests at that time. Your statutory rights remain unaffected.

We accept the following payment methods:

• PayPal
• credit cards

DELIVERY

After completing your order for one or more tests, you will receive a link to download your test form. You must then complete this form and return it to our testing facility along with your hair sample. You are responsible for the postage costs of sending the sample to our laboratory. We are not liable for damage, loss, or theft of samples that do not reach us. Therefore, we recommend that you send your sample using a trackable shipping method. We aim to send your test results to the email address you provided within 15 business days of receiving your sample.

The delivery times for the test results are approximate and cannot be guaranteed.

PRICES AND PAYMENT

All debit and credit card payments are subject to validation by the card issuer. If your card issuer refuses to authorize your purchase, or if authorization is delayed, we are not liable for any delays in delivery times.

By providing your payment details, you confirm that you are authorized to use the card and authorize us or our payment service provider to fully cover the payment for the items included in your order and the associated shipping costs, as well as any other fees to which we are entitled under these Terms and Conditions.

If you choose to pay via PayPal, your use of the PayPal service is subject to the applicable PayPal User Agreement. Details regarding the terms and conditions for payments and refunds processed through PayPal can be found in the PayPal User Agreement.

We reserve the right to change our prices at any time.

From time to time, we will run promotions and offers on selected tests (our “Promotions”). All valid promotional offers will be automatically applied to your order. Our promotional offers cannot be combined with any other offer. They are valid for a limited period, as stated on the website, and cannot be used outside of that period.

LIABILITY

We make every effort to ensure that the information on this website is correct and up-to-date, but we do not guarantee its accuracy or completeness and are not responsible for any errors or omissions or for the results that may arise from the use of this information.

We will take every possible step to ensure that your use of this website results in a fast and reliable service, but we cannot guarantee that your use of this website will be uninterrupted or error-free, and we are not responsible for disruption, loss or damage of material in transit or for loss or damage of material or data when downloaded to a computer system.

We are not responsible for the use of other websites that you may access via links within this website, as we do not control these third-party websites and are not responsible for their content. All such links are provided solely as a service to the users of this website, and their inclusion on this website does not imply endorsement or affiliation by us.

We sell our tests through the website for personal use only and therefore are not liable for any indirect, special or consequential damages (including, but not limited to, lost profits or lost savings), costs, expenses or other claims for damages of any kind arising out of or in connection with the use of this website or the provision or use of our tests.

The limitations of liability in these terms and conditions apply equally in our favor and in favor of other companies affiliated with us, as if references to us included references to each of these affiliated companies.

Soweit gesetzlich möglich, lehnen wir alle Garantien (ausdrücklich oder stillschweigend) in Bezug auf die von uns verkauften Tests ab.

Unsere Haftung für unmittelbare Verluste, die sich aus der Nutzung unserer Tests und dieser Website ergeben, ist auf den Preis des Tests beschränkt, mit Ausnahme von in diesen Bedingungen ausdrücklich genannten Bestimmungen oder in Bezug auf die Haftung für Tod oder Körperverletzung, für die keine Begrenzung gilt.

In keinem Fall sind wir oder unsere Lieferanten haftbar für irgendwelche indirekten, zufälligen, speziellen oder Folgeschäden, die sich aus oder in irgendeiner Weise im Zusammenhang mit Verlusten oder Schäden ergeben, die sich aus der Nichtverfügbarkeit oder Nutzung unserer Tests und dieser Website oder einer damit verlinkten anderen Website ergeben oder aus dem Vertrauen auf die Testergebnisse oder Materialien oder Inhalte, auf die über diese zugegriffen wird.

Obwohl wir angemessene Anstrengungen unternehmen, um die Website zu betreiben, ohne das Vorstehende einzuschränken, geben wir keine Zusicherungen oder Garantien über die Verfügbarkeit, Genauigkeit, Zuverlässigkeit, Vollständigkeit oder Aktualität der Tests, unserer Software, Texte, Grafiken, Links oder Mitteilungen, die auf oder durch die Nutzung der Website oder einer Website, auf die von ihr aus zugegriffen werden kann, bereitgestellt werden.

Wir haften Ihnen gegenüber nicht und verstoßen nicht gegen diese Bedingungen oder einen anderen Vertrag mit Ihnen, weil wir eine unserer Verpflichtungen in Bezug auf die von Ihnen bestellten Tests verspätet oder nicht erfüllt haben, wenn die Verzögerung oder der Verstoß auf einen Dritten oder auf eine Ursache zurückzuführen ist, die außerhalb unserer Kontrolle liegt.

Wir können alle unsere Rechte oder Unterverträge, die sich aus diesen Bedingungen ergeben, an Dritte abtreten oder übertragen. Sie dürfen ohne unsere ausdrückliche schriftliche Genehmigung keine Ihrer Rechte oder Unterverträge zu Ihren Verpflichtungen aus diesen Bedingungen abtreten oder übertragen. Keine Person, die nicht Partei dieser Bedingungen ist, hat das Recht, eine Bestimmung im Rahmen des Contracts (Rights of Third Parties) Act 1999 durchzusetzen.

Nichts in diesen Bedingungen soll und wird Ihre gesetzlichen Rechte als Verbraucher, die nicht rechtlich eingeschränkt oder ausgeschlossen werden können, beeinträchtigen. Auch wird nichts in diesen Bedingungen unsere Haftung in Bezug auf betrügerische oder fahrlässige Falschdarstellungen einschränken oder ausschließen, wenn diese Haftung nicht rechtmäßig eingeschränkt werden kann.

You agree to defend, indemnify and hold harmless us and our officers, directors, employees, agents, licensors and suppliers from and against any and all claims, actions or demands, liabilities and settlements, including but not limited to reasonable legal and accounting fees, arising out of or allegedly resulting from your breach of these terms.

INTELLECTUAL PROPERTY

The content of our websites (including images, designs, logos, photos, text, and other materials) is our copyright, trademark, or registered trademark (or that of its content and technology providers or their respective owners). You are not granted any right to use these intellectual property rights without our express written permission. You may only download content from our website for your personal, non-commercial, and private use.

GENERAL INFORMATION

We will prosecute anyone who uses a false name or an invalid credit card to order products from our website.

We may cancel any order you place through our website if you violate these terms and conditions, do not provide sufficient information to process your order, or if we suspect that you are involved in fraudulent activity.

The terms and conditions of our website and your use of it are governed by UK law, and you agree to submit to the non-exclusive jurisdiction of the UK courts.

By placing an order on our website, you also confirm that you have read and fully understood the following information:

Our tests and this website do not constitute a medical diagnosis, nor are they intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified healthcare provider if you or your pet has a medical condition or if you have any questions about a medical condition and/or symptoms. Never disregard professional medical advice or hesitate to seek it because of something you have read on this website. Any probable or possible diagnoses generated by the tests or this website must be discussed and confirmed by a doctor.

If you believe you are experiencing a medical emergency, call a doctor immediately.

Reliance on information provided on this website is entirely at your own risk. Some of the content on this website may be provided by third parties, and we are unable to verify this content. We do not guarantee that such third-party content is true, accurate, or complete. Our test does not measure type IgE allergies or IgG antibodies. Because these reactions can be serious, you should seek the help of an allergy specialist.